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CUSTOMER SERVICE
Whether you visit our Rehoboth Beach store or shop online, Loungin’ Lizzard is committed to providing outstanding customer service.  In addition to filling our stores with a fun and dynamic mix of outdoor products, clothing, and accessories; We are equally committed to providing a pleasant and safe shopping experience for all our valued customers.  We respect your privacy and assume our responsibility to protect information collected in the process of registration and placing orders.   Please review this page when visiting our website to answer any questions you have concerning our business policies. You may also contact us (302)296-3398. If you are calling outside normal business hours, leave a message.  We will return your call within 48 hours.

WHY CREATE AN ACCOUNT?
You may visit LounginLizzard.com anonymously to browse or shop at your convenience. If you like what you see, we suggest you take a minute to Create an Account. Creating an Account with LounginLizzard.com will enable you to move through the checkout process faster each time you shop, store multiple shipping addresses, view and track your account’s current and previous orders, create an ongoing Wishlist, and Send to a Friend product links directly from our site. Additionally, you have the option of joining our email list and receiving a quarterly newsletter and monthly special offers and coupons. Creating an Account will enable us to customize special offers for you based on the items you’ve viewed or have added to your Wishlist. Every newsletter and promotion we send will include an Unsubscribe option. Simply select the Unsubscribe button if you wish to be removed from our email list. Unsubscribing will not affect your account registration.

PLACING AN ORDER

You may visit our site anonymously and fax, mail, or phone-in an order. You may also place an order securely online with or without Creating an Account.
By Fax: Please complete our standard Order Form and fax to 1-302-727-5129. For confirmation of faxed orders, call 1-302-296-3398. Please allow 48 hours for processing.

By Mail:  Please complete our standard Order Form and mail along with payment.
Loungin’ Lizzard
138 Rehoboth Avenue
Rehoboth Beach, DE 19971
By Phone:  Call 1-302-296-3398 during normal Business Hours.

Online Orders: Place an order securely online by adding items to your Shopping Cart. Continue Shopping until you’ve added your last item.  Next, select View Shopping Cart and modify quantities if necessary. If you want to remove an item from the shopping cart, simply change the quantity to zero(0). Finally, select Proceed to Checkout and follow the instructions. You must provide all requested information to Submit Order.

PRIVACY
Loungin’ Lizzard respects your privacy. Personal information collected during the Checkout process is necessary for us to process your order and ship to you.  Your name, address, and telephone number will be shared with UPS, Fed Ex, or the US Postal Service only for the purpose of shipping your order. We do not share any information gathered during the check out with anyone else for any reason. Personal information submitted when Creating an Account is used to improve your shopping experience when shopping LounginLizzard.com. Logging in to your personal LounginLizzard.com account saves you from having to re-enter your billing and shipping information each time you shop with us.  Information gathered when you Create an Account or sign up for our Email List will not be shared with anyone for any reason other than when required by law.

Note: These privacy practices are for LounginLizzard.com only. If you link to other web sites, please review the privacy policies posted at those sites.

SECURITY
LounginLizzard.com protects your payment and personal information with Secure Socket Layer (SSL) software. SSL is among the best software available today for secure commerce transactions. SSL encrypts personal information entered on your computer, and securely transmits this encrypted data to LounginLizzard.com . Once the data reaches our secure server, it is decrypted and used to process your order, create an account, or modify an account. Personal information, including your credit card number, name, address, and phone number cannot be read during transit.

CANCELLATIONS & RETURNS
To cancel an order, call (302)296-3398 or email your request as soon as possible to gwen@lounginlizzard.com.  If your order has not yet shipped, a full credit will be issued to your credit card. If you cancel an order in transit or change your mind within 7 days of arrival, you are responsible for original shipping and return shipping. If the item you purchased was shipped directly from a manufacturer or wholesaler, you may also be charged up to a 25% restocking fee. If a product is damaged or defective, it must be returned or exchanged within 30 days. If you suspect your order was damaged in shipping, retain all damages and packaging for inspection by the carrier. Contact us immediately so that we may file a claim with UPS and replace the damaged item(s). All returns must be clearly labeled as below with a Return Authorization number on the outside of the box and a copy of your original invoice inside the box indicating the reason for the return.

Loungin’ Lizzard
Attn: Returns  RA#_____________ (IMPORTANT! Call Customer Service at 302-296-3398 to obtain this number.)
138 Rehoboth Avenue
Rehoboth Beach, DE 19971

Our product line has been hand-selected to provide customers with a fun and unusual mix of quality products from around the world. We love our product line and are confident that you will too. However, if you question the quality, appearance or performance of your purchase, please contact us. Our customers are our most valuable asset. We want you to be happy and will treat you as we would want to be treated . . . . Pass it on.

SALES TAX & SHIPPING RATES
Because we are located in Delaware, we are not required to charge sales tax on any purchases . . . . Another reason to shop at LounginLizzard.com!

Shipping and Handling Rates
 Order Subtotal  Standard
 Up to $25  $5.95
 $25.01 - $50.00  $8.95
 $50.01 - $75.00  $11.95
 $75.01 - $100.00  $14.95
$101.01 - $150.00  $17.95
 $150.01 - $200.00  $20.95
$200.01 - $500 $30.95
$500.01 and up $50

All in-stock orders will be shipped within 2 business days. Items shipping directly from the manufacturer will ship within 2 weeks, often earlier. Transit time varies from 2 to 10 business days depending on where the designated ship-to address is. We compare UPS, Fed Ex, and the US Postal Service and choose the most efficient shipping carrier for your order. For Express Delivery Options, please call (302)296-3398 during Normal Business Hours.

The rates listed apply to shipping addresses within the continental United States. Please call for a rate when shipping to Canada, Alaska, Hawaii, and Puerto Rico.

 

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